Terms of service

Last updated: 12 November 2026

These terms apply to the use of DigiCode AI (digicodemedia.com/app), to paid plans and website purchases made in it, and to ad launch requests made through it. Agency services such as websites, ad management and telemarketing are agreed in a separate offer or contract.

1. Provider

2. DigiCode AI

• DigiCode AI is an AI assistant for marketing, sales and website content. You can try it for free; free use is limited (currently 20 messages without an account and 20 messages per day with a free account). Paid plans include unlimited messages under fair use. For all accounts, up to 10 website builds or AI website edits per day are included. We may change free limits at any time.
• We aim for high availability but do not guarantee that DigiCode AI is always available or free of errors.

3. Plans, prices and payment

• DigiCode AI: your first 14 days cost €9.90. After that the plan renews automatically at €39 per month or €390 per year, as chosen at checkout. The €9.90 start offer is available once per customer.
• DigiCode AI + Expert: €349 per month or €3,490 per year, renewing automatically. Promotions (for example a discounted first month) are shown before you buy and apply only as described there.
• Prices include VAT where it applies. Business customers with a valid VAT number in another EU country may be charged without VAT (reverse charge).
• Payments are processed by Stripe. Each period is paid in advance. Your invoices are available in DigiCode AI under Billing & plan.
• Cancellation: you can cancel at any time in DigiCode AI under Billing & plan. The cancellation takes effect at the end of the period you have paid for; until then you keep full access. Paid periods are not refunded, unless the law requires it (see section 4).
• You can switch between monthly and yearly or between plans in Billing & plan; the difference is calculated pro rata.
• If a payment fails, Stripe will try again. If the payment is still not made, we may pause paid features until it is.

4. Right of withdrawal for consumers

• If you are a consumer in the EU, you can withdraw from a contract made online within 14 days without giving a reason. The period starts on the day the contract is concluded.
• To withdraw, send us a clear statement, for example by email to hello@digicodemedia.com. Sending it within the 14 days is enough.
• Subscriptions and services: when you start a plan or order a service, you ask us to start right away. If you withdraw within the 14 days, we refund your payment minus a proportional amount for the days already provided. If a service has been fully provided at your request within the 14 days, the right of withdrawal ends.
• Website download: the website file is digital content. By buying it, you agree that we make it available immediately and you acknowledge that you lose your right of withdrawal once the download is available to you.
• We refund within 14 days of receiving your withdrawal, using the same payment method.
• Business customers have no right of withdrawal.

5. Website download and done-for-you website

• Website download (€249, one-time): you receive your Website Builder website as an HTML file and may use it for your own business on any hosting and domain. The small “Made with DigiCode AI” note in the footer stays on the website.
• Done-for-you website (€490, one-time): our team contacts you within 1 business day, polishes the texts, images and design, connects the contact form and WhatsApp and sets up your own domain. One round of changes is included. The website is delivered without the DigiCode AI note.
• Hosting and domain costs are not included unless we agree otherwise.

6. AI answers

• Answers are generated automatically and can be incomplete or wrong. Check every answer before you use it, especially facts, prices, claims in ads and anything legal.
• DigiCode AI does not give legal, tax, financial or medical advice.
• You may use the texts DigiCode AI creates for you for your business. You are responsible for how you use them and for making sure they don’t infringe the rights of others.

7. Fair use

Do not use DigiCode AI for illegal content, misleading or discriminatory ads, spam, or to harm others, and do not try to get around the usage limits or attack the service. We may limit or block access in case of misuse.

8. Ad launch service

• With “Launch this campaign” you ask DigiCode Media to set up the approved campaign. Your approval is a request; a contract for the launch service is only formed when we confirm the setup and our fee to you, before anything goes live.
• You are the advertiser. The campaign runs on your own Meta, Google or TikTok ad account. You are responsible for the content of your ads, your offer and your landing page, and for following the platforms’ advertising policies and applicable law.
• Ad budget: you pay the ad budget directly to the platform with your own payment method. DigiCode Media does not collect or advance ad budgets.
• We set the daily budget and the total spending limit you approved. The platforms may spend slightly more than the daily budget on single days; the total limit is set as a cap on the campaign where the platform allows it.
• Platforms review ads themselves. We cannot guarantee approval or specific results such as clicks, leads or sales.

9. Website Builder

• The Website Builder creates a one-page website from the details you enter. You check the texts before publishing and are responsible for the content, the logo and photos you upload, and for a legal notice (imprint) where your country requires one.
• Publishing is included in paid plans from €39 per month; it is not available during the €9.90 trial unless you start your paid plan early.
• Your website stays online while your subscription is active. If the subscription ends, we take the website offline.
• Websites made with the Website Builder show a small “Made with DigiCode AI” note with a link to our website in the footer, except done-for-you websites (section 5).
• We may refuse or remove websites with illegal or misleading content.

10. Liability

We are fully liable for intent and gross negligence and for injury to life, body or health. Otherwise, for business customers our liability is limited to the fees you paid us in the 12 months before the damage, and we are not liable for lost profit or indirect damage. Mandatory consumer rights are not affected.

11. Privacy

We process personal data as described in our privacy policy.

12. Changes

We may update these terms for the future, for example when we add new features. We will inform you of important changes in DigiCode AI or by email.

13. Law and jurisdiction

Czech law applies. For business customers, the courts in Prague have jurisdiction. Consumers keep the protection of the mandatory law of the country where they live.

Contact

Questions about these terms: hello@digicodemedia.com or WhatsApp.